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A Customer Experience Playbook For The $14T Servicing Industry

For the past three decades, I have been a fierce advocate for mortgage servicing innovation, that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer expectations along the way. And what fuels my excitement is our customers’ reactions when that innovation comes to fruition. A precise focus

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CSBS General Counsel John Gorman Dies After Battle With Cancer

John “Buz” Gorman, a key figure in financial regulation for nearly 30 years, passed away on Monday following an eight-month battle with glioblastoma, a form of cancer. Throughout his tenure as general counsel for the Conference of State Bank Supervisors (CSBS), Gorman contributed to significant legislative milestones and nurtured the

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HHS Updates Federal Policies To Support Aging In Place

The Administration for Community Living (ACL), a division of the U.S. Department of Health and Human Services (HHS), announced this week the publication of a final rule that will update regulations for implementing programs under the Older Americans Act (OAA). One of the intentions of the rule is to better

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